FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. Where is Shanghai Garden Rezen Hotel located?
The hotel is situated at Building 53, No. 179, Lianmin Village, Chuansha New Town, Pudong New Area, Shanghai—within the Shanghai Huangting Resort area, adjacent to the International Tourism and Resorts Zone.
The hotel is situated at Building 53, No. 179, Lianmin Village, Chuansha New Town, Pudong New Area, Shanghai—within the Shanghai Huangting Resort area, adjacent to the International Tourism and Resorts Zone.
2. How far is the hotel from Shanghai Disneyland?
Shanghai Disneyland is approximately 7 kilometers away (about a 10–15 minute drive). The hotel provides complimentary scheduled shuttle services for guest convenience.
Shanghai Disneyland is approximately 7 kilometers away (about a 10–15 minute drive). The hotel provides complimentary scheduled shuttle services for guest convenience.
3. Is there airport transportation available?
Yes. Complimentary shuttle service to and from Shanghai Pudong International Airport (approximately 20.6 km away) is offered. Advance reservation at the front desk is recommended.
Yes. Complimentary shuttle service to and from Shanghai Pudong International Airport (approximately 20.6 km away) is offered. Advance reservation at the front desk is recommended.
4. Is the hotel near public transportation?
The hotel is conveniently accessible to Metro Line 11 (Chuansha Station) and offers shuttle connections to key transit hubs. Taxis and ride-hailing services are readily available on-site.
The hotel is conveniently accessible to Metro Line 11 (Chuansha Station) and offers shuttle connections to key transit hubs. Taxis and ride-hailing services are readily available on-site.
5. Is parking available for guests?
Yes, the hotel provides free on-site parking for guests, including dedicated spaces with EV charging stations for electric vehicles.
Yes, the hotel provides free on-site parking for guests, including dedicated spaces with EV charging stations for electric vehicles.
🛏️ Rooms & Amenities
6. What room types are available?
The hotel features 214 guest rooms across 12 distinctive styles, including Deluxe Queen/King Rooms, Executive Suites, and enchanting parent-child themed family suites (e.g., Little Panda Theme).
The hotel features 214 guest rooms across 12 distinctive styles, including Deluxe Queen/King Rooms, Executive Suites, and enchanting parent-child themed family suites (e.g., Little Panda Theme).
7. What amenities are included in each room?
All rooms include premium seven-star health mattresses, smart toilets, Laifen negative-ion hair dryers, high-speed Wi-Fi, air conditioning, flat-screen TVs, minibars, safes, and daily housekeeping.
All rooms include premium seven-star health mattresses, smart toilets, Laifen negative-ion hair dryers, high-speed Wi-Fi, air conditioning, flat-screen TVs, minibars, safes, and daily housekeeping.
8. Are family-friendly amenities provided?
Yes. Families enjoy children’s slippers, toothbrushes, bathrobes, kid-friendly meal options, stroller availability, and access to a nearly 400m² indoor play zone with themed activities.
Yes. Families enjoy children’s slippers, toothbrushes, bathrobes, kid-friendly meal options, stroller availability, and access to a nearly 400m² indoor play zone with themed activities.
9. Is the hotel suitable for guests with mobility needs?
The property offers accessible rooms and public areas with elevator access, step-free pathways, and staff assistance. Please contact the hotel in advance to arrange specific accommodations.
The property offers accessible rooms and public areas with elevator access, step-free pathways, and staff assistance. Please contact the hotel in advance to arrange specific accommodations.
10. Are pets allowed?
Shanghai Garden Rezen Hotel is a non-pet property to ensure comfort and hygiene for all guests. Service animals may be accommodated with prior notification.
Shanghai Garden Rezen Hotel is a non-pet property to ensure comfort and hygiene for all guests. Service animals may be accommodated with prior notification.
🍽️ Dining & Food Services
11. What dining options are available on-site?
Guests can enjoy a Chinese-Western-Asian buffet breakfast, all-day dining restaurant, nine private dining rooms, a cozy coffee bar, lobby lounge, and 24-hour in-room dining.
Guests can enjoy a Chinese-Western-Asian buffet breakfast, all-day dining restaurant, nine private dining rooms, a cozy coffee bar, lobby lounge, and 24-hour in-room dining.
12. Is breakfast included with my stay?
Breakfast inclusion depends on your room rate or package. When included, the expansive buffet serves nearly 200 guests with diverse international and local selections.
Breakfast inclusion depends on your room rate or package. When included, the expansive buffet serves nearly 200 guests with diverse international and local selections.
13. Are halal or special dietary meals available?
Yes. The hotel offers halal meal options and can accommodate vegetarian, vegan, gluten-free, and allergen-sensitive requests with advance notice.
Yes. The hotel offers halal meal options and can accommodate vegetarian, vegan, gluten-free, and allergen-sensitive requests with advance notice.
14. Can I order food delivery to my room?
Absolutely. In addition to 24-hour room service, the hotel features efficient robot-assisted delivery for takeout orders from local partners—adding convenience and a touch of innovation.
Absolutely. In addition to 24-hour room service, the hotel features efficient robot-assisted delivery for takeout orders from local partners—adding convenience and a touch of innovation.
🎯 Services & Facilities
15. What recreational facilities does the hotel offer?
Highlights include a rooftop infinity pool with Disney skyline views, a fully equipped fitness center, sunbathing terrace, library, card room, and a large indoor children’s play zone.
Highlights include a rooftop infinity pool with Disney skyline views, a fully equipped fitness center, sunbathing terrace, library, card room, and a large indoor children’s play zone.
16. Does the hotel provide business or meeting facilities?
Yes. The hotel features pillar-free event spaces exceeding 200㎡, advanced AV equipment, high-speed Wi-Fi, business center services, and dedicated event coordination for meetings, conferences, and social gatherings.
Yes. The hotel features pillar-free event spaces exceeding 200㎡, advanced AV equipment, high-speed Wi-Fi, business center services, and dedicated event coordination for meetings, conferences, and social gatherings.
17. Is Wi-Fi available throughout the hotel?
Complimentary high-speed Wi-Fi is available in all guest rooms, public areas, meeting spaces, and dining venues.
Complimentary high-speed Wi-Fi is available in all guest rooms, public areas, meeting spaces, and dining venues.
18. What languages do the staff speak?
The multilingual front desk and concierge team fluently speaks Mandarin, English, Japanese, and Korean to assist international guests with reservations, tours, transportation, and local recommendations.
The multilingual front desk and concierge team fluently speaks Mandarin, English, Japanese, and Korean to assist international guests with reservations, tours, transportation, and local recommendations.
📋 Policies & Practical Information
19. What are the check-in and check-out times?
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability (additional fees may apply).
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability (additional fees may apply).
20. What is the hotel’s cancellation policy?
Cancellation terms vary by rate type and booking platform. Flexible rates typically allow free cancellation up to 24–48 hours before arrival. Please review your reservation details or contact the hotel directly for policy specifics related to your booking.
Cancellation terms vary by rate type and booking platform. Flexible rates typically allow free cancellation up to 24–48 hours before arrival. Please review your reservation details or contact the hotel directly for policy specifics related to your booking.